09th March 2012....
 | |
| Salah Satu bentuk risalah dakwaan tidak bertanggungjawab sebuah FI, diserahkan kepada pelanggan dalam bentuk "hadiah" sewaktu mengambil penyata penyelesaian di Kaunter. HUBUNGI SAYA UNTUK UNTUK MENJAWAB SOALAN2 INI JIKA ANDA RAGU2.. Iman (010 6010 969 / 019 672 4000) |
END February 2012
Just received a very disturbing news from the MBSB PFi Operation Unit saying that there are a few FI Branches have now resorting to return the Redemption Cheque on the ground that they were sent without the Original Copy of the Redemption Statement and Redemption Receipt of RM50. While this is not their normal practice, we believed this is another attempt to sabotage us and what we worry is that it is causing unnecessary problem to our new customer. They will take this opportunity to counsel the customer with the negative facts about us.
Also received a few feedback on the steps taken by the same FI such as;
1. Distributing of flyers with false allegation about our products
2. To collect RS after 1 month from request date
3. Customers were required to fill up a questionnaire giving 10 reasons why they chose MBSB
4. Some of the branches will invite the customer into a room and tell the customer the bad thing about MBSB
5. Some of the staffs have visited a Govt Department and conduct a briefing session to a group of people (latest attended by 18 Govt Staff)
6. Original Redemption Statement issued with letter head bearing the officer and branch manager’s signature but returned since the letter is without a round branch stamp
The best strategy to apply now is the moment we know that our customer needs to apply the RS from same FI we must first inform the customer what to expect from that particular FI and the most important thing is to educate and tell the customer of their right as a customer. They must report to Bank Negara if the FI continues to impose ridiculous conditions on them and if necessary we must play a part here by assisting the customer.
Please remind to submit Original copy of RS and Receipt when submitting the application form. This should not dampen the spirit but take it as a challenge.
Attached herewith an explanation letter to counter the allegations made by the FI. You can distribute it to our customers especially those getting Redemption Statement from the said FI. The best approach is to explain to the customer first (this way we will forewarn the customer what to expect from that particular FI).
The Div In Charged is looking at it from the Corporate standpoint and hopefully we can find a solution to stop this unprofessional practices.
